Send in Feedback and Ideas .

Whether your having an issue with the software or the site or you've had a bolt of inspiration for a great feature or you simply want to tell us how much you love us, we want to hear from you. (Especially for that last thing...)

We use a wicked combination of the Open Melody Google Group, GetSatisfaction and LightHouse to handle the wide array of feedback, ideas, requests and cries for help that come in on a daily basis.

So which should you choose? Well, that depends on what you need.

Google Groups - Open Melody

The Open Melody Google Group is staffed by all of the project contributors as well as a whole lot of smart and attractive Melody users. It serves as the primary channel for all discussion relating to Melody, the Melody Project and the Open Melody Software Group. For that reason, it should be considered the default place that you go for any sort of feedback, ideas or issues. Until we reach a point where the list traffic becomes unbearable, we encourage people to participate vigorously there in any way they see fit.

Mind you, if your idea is a large one or requires a great amount of detail to communicate, you may want to give it a home on the wiki in the form of a proposal.

Get Satisfaction - Open Melody

Like the Open Melody Google Group, GetSatisfaction is monitored by nearly all of the project contributors and many Melody users including some who may not for one reason or another subscribe to the Open Melody Google Group. More importantly, GetSatisfaction offers an incredible feature set which is specifically tailored for getting help with an issue or suggesting a fantastic idea without the overhead of a noisy mailing list. In the future after we've grown, we will most likely ask all users to use GetSatisfaction exclusively for seeking out help and contributing feature ideas.

Lighthouse

Unlike the previous two which are well suited for discussion, brainstorming, troubleshooting, corroboration of issues between multiple users, Lighthouse is an honest-to-goodness issue tracker. This is the place you go:

  • When you have have found an honest-to-goodness bug in Melody
  • When you discover an issue with the Open Melody infrastructure (website, code repo, etc)
  • When you wish to contribute a patch, plugin or implemented feature to Melody
  • As a place of absolute last resort when you simply can't get a mysterious issue solved.

We also use Lighthouse for tracking each of Melody's release milestones and as the absolutely canonical reference for what goes into every single release.

Inside our Lighthouse account you will see two projects:

  • Melody - This project covers the core source code and related files of Melody, the software.
  • Open Melody Project - This is the project which covers all issues, todos, requests related to the Open Melody Software Foundation, the Melody project, its infrastructure and associated websites.

Create a New Ticket

Lighthouse allows you to create tickets either through the web interface or via email.

If this is your first time logging a ticket with the project, please continue reading.

View and Search Melody Tickets

Tips for Creating Tickets

Lighthouse uses Markdown to help us all create nicely formatted tickets without all the fuss of HTML. See "How to format text in email." Markdown is also used for tickets submitted through the web interface.

Search First

To help us all build the best product possible, it is essential for us to collect all relevant and related information relating a problem or idea in the same place. It is also important to be respectful of everyone's time by actively working to reduce the number of redundant and duplicate tickets in the system.

So, before you file a ticket, please search the ticket system first to see if your issue has already been reported. Lighthouse's search system is pretty robust, so be sure to check out "Searching for tickets" for tips and tricks to find the ticket you might be looking for.

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